Genome fail to upload

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Topic author
Kah France
Posts: 2
Joined: Tue Oct 01, 2019 2:29 am

Genome fail to upload

Post by Kah » Tue Oct 01, 2019 2:34 am

Hello all, I keep trying to upload my MyHeritage raw data but upload don't stop until refreshing the page and publishing this message over "upload" button : The response parameter is missing.

My raw data file .csv is only 19,3MO

Thanks per advence
A new user

Topic author
Kah France
Posts: 2
Joined: Tue Oct 01, 2019 2:29 am

Re: Genome fail to upload

Post by Kah » Tue Oct 01, 2019 5:02 pm

Up.. It seems to be related to recaptcha, what can I do ?
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Sulis Great Britain
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Re: Genome fail to upload

Post by Sulis » Wed Oct 02, 2019 9:19 pm

Kah wrote:
Tue Oct 01, 2019 5:02 pm
Up.. It seems to be related to recaptcha, what can I do ?
Hi,
You can try doing the recaptcha first and using a zipped file, if you still have a problem, send us an email at admin@yourdnaportal.com and we will help resolve it.
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